The Social Security Administration (SSA) is considering a major policy change that could require millions of people to file their claims in person instead of over the phone. According to an internal memo, this new rule is meant to prevent fraud, but it could cause serious disruptions, especially for elderly and disabled individuals.
What Is the New Proposal?
The SSA plans to introduce an identity verification system called “internet ID proofing.” This would require people applying for retirement or disability benefits by phone to prove their identity online. If they cannot complete the process, they would have to visit a field office in person.
Major Challenges and Concerns
The memo warns that this change could lead to:
- Longer wait times at field offices
- Difficulties for elderly and disabled individuals who may not have internet access
- Increased workload for SSA staff as thousands of people shift to in-person visits
- Legal challenges due to accessibility concerns
How Many People Will Be Affected?
It is estimated that 75,000 to 85,000 customers per week would need to visit SSA offices because they cannot verify their identity online. This could overwhelm field offices that are already struggling with staff cuts and limited resources.
Field Offices Already Overburdened
The Department of Government Efficiency (DOGE) has already reduced SSA staff by more than 12%, and some offices are on the verge of closure. Field offices require appointments, and it often takes months to schedule one.
For many elderly and disabled individuals, traveling to a Social Security office is not a viable option.
Advocates Speak Out Against the Plan
Advocacy groups argue that this change is unnecessary and will create more problems than it solves. Jennifer Burdick, a disability attorney, said, “I think it’s going to be an impediment to everyone.”
Rebecca Vallas, CEO of the National Academy of Social Insurance, called it a “de facto cut” to Social Security benefits because it would make it harder for people to access the system.
What Happens Next?
The SSA has not officially commented on the proposal, and it remains unclear when or if these Social Security Changes will take effect. However, the backlash from advocates and legal experts suggests the plan could face challenges before implementation.
Key Takeaways
| Issue | Impact |
|---|---|
| Identity verification change | People must verify online or visit field offices |
| People affected | 75,000–85,000 per week |
| Challenges | Long wait times, mobility issues, staff cuts |
| Advocates’ concerns | Could restrict access to benefits |
| Future outlook | Unclear; potential legal and operational hurdles |
Conclusion
The proposed Social Security Changes claims could create significant barriers for vulnerable populations. While fraud prevention is important, forcing millions of people to visit SSA offices in person could lead to delays, accessibility issues, and frustration. If implemented, this policy may spark legal challenges and strong opposition from advocacy groups.
FAQ’s
Why is Social Security requiring in-person claims?
The new proposal aims to prevent fraud by requiring identity verification for those unable to verify online.
Who will be most affected by this Social Security changes?
Elderly and disabled individuals who lack access to computers or smartphones may face difficulties.
Will this change delay Social Security claims?
Yes, increased in-person visits could lead to longer wait times and processing delays